FAQ – Intima USA

Most of our bedspreads, sheets, and covers are made from high-quality soft microfiber, a fresh, lightweight, and durable material that’s easy to wash at home. We also offer products made of cotton or special blends, depending on the design. You can find the exact details in each product description.
We work with universal sizes: IND/TWIN, FULL/MAT, QUEEN, and KING. If you’re not sure which one you need, just share your mattress measurements with us, we’ll be happy to help you choose the best option.
The images you see in the catalog and online store are illustrative and very close to the actual product. However, slight variations in patterns or colors may occur.
Yes, there may be slight differences. This can happen due to lighting in the photos or your screen settings. Even so, we always strive to ensure that the images accurately reflect the product’s true color.

Of course! All our products are backed by a warranty. If something arrives defective or different from what you ordered, we’re here to make it right.
Yes. All our products are designed to be easy to wash at home, whether by hand or in the washing machine.
We only offer individual decorative pillow covers when specifically indicated. The covers included in bedding sets are not sold separately.

It’s very easy: just register online and an Íntima advisor will contact you to explain how everything works. We’ll be thrilled to welcome you!
You don’t need to place a large order to get started. You can begin with just one item. And the more you sell, the more you earn!
You can download it for free from our website, or call us at (838) 265-2427 and we’ll be happy to send it to you digitally or in print.
You decide how to do it: through social media, online, by catalog, or with your neighbors. What matters most is finding the way that works best for you.

You can earn up to 40% from home. Plus, enjoy exclusive promotions, incentive programs, and marketing materials to help boost your sales.
Yes. If you’re interested in placing a large order, leave us your contact information and we’ll get in touch to explain all the benefits.
Yes. If you need it, we can help deliver the order directly to your customer’s home. Just share the address with us.
Yes. You can use all the photos you see on our website. Plus, you'll soon have access to more resources like videos and digital materials to support your sales.

The estimated delivery time is 6 to 12 business days, depending on the state where you’re located.
If you purchased online, you'll receive an email with the tracking number as soon as your order ships. If you don't receive it, please call us at (838) 265-2427 (Monday-Friday, 10:30 a.m.-10:00 p.m.) and we'll help you.
Shipping costs are $14.95 per order. Whether you buy one or more, this is a fixed price.
At this time, we only ship within the United States.

Yes. If the product isn't what you expected, you can return it. Shipping is at your expense, although it's often more practical to resell it and avoid that expense.
If there was an error in your order or the product arrived defective, we'll cover that cost. In other cases, shipping is covered by the customer.
You have up to 30 days to report any defects. It's best to let us know as soon as you receive your order so we can help you more quickly. If you purchased online, call us at (838) 265-2427 and we'll guide you step by step.

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